Who It’s For
MetricAid excels where complexity is the norm: whether it’s because you have high call volumes, multiple sites, and competing preferences, or need 24/7 coverage with no room for gaps.
We support:
Emergency departments and urgent care clinics
Community and rural hospitals
Multi-site systems and health regions
Specialty departments, from anesthesia to thoracic surgery
Physician groups and academic programs balancing learners with coverage
Our clients span Canada, the United States, Australia, Asia, and Europe, from single departments to systems managing scheduling across dozens of sites.
Emergency Departments
Emergency medicine is where we started and where scheduling is at its most complex: with unpredictable demand, high acuity, and coverage that can't lapse. Our team includes physicians and former hospital administrators who've worked in these environments, and our Advanced + EM solution was built to match coverage to demand, hour by hour, so the floor is staffed for how it actually needs to run.
Urgent Care Centres
Urgent care centres face changing demand throughout the day, but coverage still has to be planned in advance. With Advanced + EM, we use historical demand patterns to help align physician coverage with the hours you expect to be busiest, while still accounting for physician preferences.
Health Teams
When one schedule spans multiple sites, specialties, or provider groups, every change can have a ripple effect. MetricAid brings availability, coverage requirements, and site needs into one place, making it easier to see the whole picture and keep schedules coordinated.
Residents and Learners
Teaching programs have to balance coverage with rotations, supervision, learning requirements, and the needs of individual learners. MetricAid brings those moving parts into one scheduling process, making it easier to build a schedule that works for both the program and the people in it.
We’ll let our stats do the talking.
live schedules
healthcare facilities across four continents
hours scheduled since 2014
average cross-site schedules per clinician on our platform
Testimonials
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"With their metric analysis and speed-sensitive scheduling for ER physicians, the company has been part of making us one of the top-performing large emergency departments in Ontario."
DescriptiDr. Erica Buck, M.D., CCFP
Medical Director & Chief of Emergency Medicine
North Bay Regional Health Centre ED -
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“MetricAid has been a great success for our Emergency Department. Our physicians really value the preference-based scheduling module that has allowed them greater control and flexibility to manage their work and personal schedules. It’s been a major win for the wellness of our physicians! Additionally, MetricAid has significantly cut down on the administrative time our physician scheduler had to spend generating the schedule previously and has freed them up for other responsibilities. I cannot recommend MetricAid highly enough!”
Dr. Paul Chen, Executive Medical Director, Dept of Emergency Services
Brigham and Women’s Hospital -
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"Our emergency department recently transitioned to MetricAid scheduling, and where I used to have to juggle through 23 different doctors’ individual Excel spreadsheets and handwritten notes and spend roughly 10-12 hours per month making the schedule, I can now easily make the schedule in 2-3 hours."
Crystal Doyle CCFP(EM) FCFP, Chief and AFA Lead
Department of Emergency Medicine
Winchester District Memorial Hospital -
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"MetricAid has revolutionized my ED shift scheduling flexibility and allowed me to commit to regularities in my weekly schedule that I haven’t been able to do in over a decade. Most importantly, I feel able to make detailed scheduling requests to MetricAid that I would never ask of an individual scheduler."
Dr. Cheryl Hunchak, Emergency Physician
Schwartz-Reisman Emergency Medicine Centre
Mount Sinai Hospital -
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"Our experience with MetricAid has been a win-win collaboration; they have been able to balance the needs of the physician group while ensuring the improved flow in our department."
Dr. Joe Cherian, Head of Service
Department of Emergency Medicine, JBH
One tool, three levels of support
However complex your scheduling, there's a MetricAid solution that fits: from self-serve software to a fully managed service with your own data driving the schedule.
Interested in Learning More?
Book a discovery session and tell us about your scheduling challenges. We’ll show you how we can solve them.