What does MetricAid do?

MetricAid provides physician scheduling software and services for healthcare teams with complex scheduling needs. Depending on the level of support you need, your team can manage scheduling directly in our cloud-based tool, hand the day-to-day work over to our scheduling experts, or use your department's historical data to help inform coverage decisions.

Who does MetricAid work with?

We work with healthcare teams ranging from individual clinics and hospital departments to multi-site systems and healthcare regions. Our experience includes emergency departments, urgent care centres, community and rural hospitals, specialty departments, health teams, and academic programs.

Is MetricAid only for emergency departments?

No. Emergency medicine is where MetricAid started and remains an important area of expertise, but our solutions can support many healthcare environments where physician scheduling is complex. That includes urgent care, multi-site health teams, specialty departments, and programs balancing residents and learners alongside coverage requirements.

What is the difference between Standard, Advanced, and Advanced + EM?

All three solutions use the same cloud-based physician scheduling tool. The main difference is how much of the scheduling work you want to manage yourself. Standard gives your team the software to manage scheduling in-house. Advanced includes everything in Standard, plus an in-house MetricAid scheduling team that builds, maintains, and updates the schedule for you. Advanced + EM includes everything in Advanced, plus data analysis and recommendations designed to help better align physician coverage with anticipated demand.

Can we keep physician scheduling in-house?

Yes. MetricAid Standard is designed for teams that want to continue managing their own schedules while moving away from spreadsheets and manual processes. Your team can manage physician preferences, shift trades, department parameters, and schedule updates in one place.

Can MetricAid manage our physician schedule for us?

Yes. With MetricAid Advanced, our in-house scheduling team takes on the day-to-day work of building, maintaining, and updating your schedule. Your team still has visibility and final approval, while the administrative work moves off your plate.

Which MetricAid solution is right for us?

It depends on how much support your team wants. If you want better tools but prefer to keep scheduling in-house, Standard may be the best fit. If you want to hand the scheduling work off to experts, Advanced adds managed scheduling support. If you also want to use department data to inform coverage decisions, Advanced + EM adds data analysis and recommendations.

Can physicians enter their scheduling preferences?

Yes. Physicians can enter their preferences and scheduling requests so they can be taken into account when the schedule is created. Giving physicians meaningful input into their schedules can support greater fairness, predictability, and autonomy across the team.

Can physicians trade shifts themselves?

Yes. Physicians can trade shifts directly with colleagues through the scheduling tool, helping reduce the back-and-forth that can come with managing trades manually. Everyone works from the same up-to-date schedule.

Can MetricAid handle complicated scheduling requirements?

Absolutely. MetricAid is designed for environments where there is a lot to account for. Flexible parameters can reflect requirements such as physician contracts, shift limits, site coverage, availability, and individual scheduling preferences, rather than forcing every department into the same scheduling structure.

Can MetricAid support scheduling across multiple sites?

Yes. MetricAid supports organizations ranging from individual departments to multi-site systems and healthcare regions. For teams scheduling across different sites or provider groups, bringing availability, coverage requirements, and scheduling information together can make it easier to coordinate the bigger picture.

How does MetricAid use department data to support better scheduling?

With Advanced + EM, we analyze historical department patterns such as patient volume, acuity, occupancy, and seasonality alongside your scheduling requirements. Those insights help inform recommendations about when physician coverage may be needed most.

What is Efficiency-Based Scheduling?

Efficiency-Based Scheduling is MetricAid's proprietary scheduling methodology that uses department data to help align physician coverage with anticipated demand. Rather than treating every hour of the day the same, it helps teams consider when demand changes and where adjusting coverage could make better use of the physicians available.

Does MetricAid guarantee shorter wait times or improved patient flow?

No scheduling system can guarantee those outcomes. Patient flow depends on many factors, including staffing levels, department operations, and whether recommended changes can be implemented. What MetricAid can do is help teams better understand their coverage needs, identify opportunities in the schedule, and make recommendations based on the physicians and resources available.

Frequently Asked Questions

Here are answers to some of the common questions we hear about MetricAid, how our solutions work, and what better scheduling can look like for your team.

About MetricAid

MetricAid provides physician scheduling software and services for healthcare teams with complex scheduling needs.
Depending on the level of support you need, your team can manage scheduling directly in our cloud-based tool, hand the day-to-day work over to our scheduling experts, or use your department’s historical data to help inform coverage decisions.
We work with healthcare teams ranging from individual clinics and hospital departments to multi-site systems and healthcare regions.
Our experience includes emergency departments, urgent care centres, community and rural hospitals, specialty departments, health teams, and academic programs.
No. Emergency medicine is where MetricAid started and remains an important area of expertise, but our solutions can support many healthcare environments where physician scheduling is complex.
That includes urgent care, multi-site health teams, specialty departments, and programs balancing residents and learners alongside coverage requirements.

Choosing a Solution

All three solutions use the same cloud-based physician scheduling tool. The main difference is how much of the scheduling work you want to manage yourself.
Standard gives your team the software to manage scheduling in-house.
Advanced includes everything in Standard, plus an in-house MetricAid scheduling team that builds, maintains, and updates the schedule for you.
Advanced + EM includes everything in Advanced, plus data analysis and recommendations designed to help better align physician coverage with anticipated demand.
Yes. MetricAid Standard is designed for teams that want to continue managing their own schedules while moving away from spreadsheets and manual processes.
Your team can manage physician preferences, shift trades, department parameters, and schedule updates in one place.
Yes. With MetricAid Advanced, our in-house scheduling team takes on the day-to-day work of building, maintaining, and updating your schedule.
Your team still has visibility and final approval, while the administrative work moves off your plate.
It depends on how much support your team wants.
If you want better tools but prefer to keep scheduling in-house, Standard may be the best fit. If you want to hand the scheduling work off to experts, Advanced adds managed scheduling support. If you also want to use department data to inform coverage decisions, Advanced + EM adds data analysis and recommendations. Compare our three solutions here.

How Scheduling Works

Yes. Physicians can enter their preferences and scheduling requests so they can be taken into account when the schedule is created.
Giving physicians meaningful input into their schedules can support greater fairness, predictability, and autonomy across the team.
Yes. Physicians can trade shifts directly with colleagues through the scheduling tool, helping reduce the back-and-forth that can come with managing trades manually. Everyone works from the same up-to-date schedule.
Absolutely. MetricAid is designed for environments where there is a lot to account for. Flexible parameters can reflect requirements such as physician contracts, shift limits, site coverage, availability, and individual scheduling preferences, rather than forcing every department into the same scheduling structure.
Yes. MetricAid supports organizations ranging from individual departments to multi-site systems and healthcare regions.
For teams scheduling across different sites or provider groups, bringing availability, coverage requirements, and scheduling information together can make it easier to coordinate the bigger picture.

Data and Efficiency-Based Scheduling

With Advanced + EM, we analyze historical department patterns such as patient volume, acuity, occupancy, and seasonality alongside your scheduling requirements. Those insights help inform recommendations about when physician coverage may be needed most.
Efficiency-Based Scheduling is MetricAid’s proprietary scheduling methodology that uses department data to help align physician coverage with anticipated demand. Rather than treating every hour of the day the same, it helps teams consider when demand changes and where adjusting coverage could make better use of the physicians available.
No scheduling system can guarantee those outcomes. Patient flow depends on many factors, including staffing levels, department operations, and whether recommended changes can be implemented.

What MetricAid can do is help teams better understand their coverage needs, identify opportunities in the schedule, and make recommendations based on the physicians and resources available.