• Shelley Willis

Service Level Options

Ashley Fell Business Development Manager

Different departments have different needs. The MetricAid platform has a wide variety of functions, features and reporting to make it suitable for any department, large or small. Below are our three service levels;

Level 1 Service – Complete Web-Based Scheduling Solution

o Best self-scheduling module available

o Extensive reporting suite

o Access to our live support 7 days/week

Level 2 Service – Comprehensive Schedule Service

o OUR MOST POPULAR SERVICE LEVEL

o All the features of Level 1 Service

o MetricAid scheduling team will build and manage your schedules, no matter the complexity

o 85-95% reduction in administrative burden

o Dedicated account managers who know your staff and schedule intimately

Level 3 Service – Performance-Based Schedule

o All the features of Level 2 Service

o Large-volume settings managed with additional performance-based measurements (patients/hour registered and assessed)

o Expanded reporting suite with departmental flow metrics and provider-specific metrics

o VERY POPULAR FOR ED’S AND UCC’S WITH >35,000 VISITS/YEAR

With three levels of service available, we’ve got something for everyone. If you’re struggling with a schedule that is growing in size or complexity, we can provide direct administrative assistance.



We’re happy to book a call with you any time to discuss the right service level for your department. Email us at; inquiries@metricAid.com

Sales Direct Line: 416-316-2999

21 views

123 McIntyre St. West, North Bay, ON, P1B2Y5

Toll Free: 1-844-529-5577     UK Toll Free 0-800-014-8907

  • Facebook
  • Twitter
  • YouTube
  • Instagram